CCM cannot merge accounts. If there are two family accounts associated with one family in your system, below is how to resolve this issue:
Cancel the registration(s) in the not preferred account and re-register them in the preferred account. Please refer to Resolving Mistaken Duplicate Registration for Same Customer
Note: If funds are associated with canceled registrations, refund the money instead of moving it to Account Credit Balance. Account Credits are not transferable to other accounts.
Cancel the registration(s) in the not preferred account and re-register them in the preferred account. Please refer to Resolving Mistaken Duplicate Registration for Same Customer
Note: If funds are associated with canceled registrations, refund the money instead of moving it to Account Credit Balance. Account Credits are not transferable to other accounts.
