Answers about

• Prefunding Account to Allow Refund via Credit or Debit Card in Financial; Customer Transactions
  As refunds increase due to various closures, ACTIVE is adjusting our refund policies beginning Sunday, March 29, 2020. The total amount available to refund will be limited to your current unpaid remit...
• Last Updated: 5/14/2024

• 24.05 Release Notes in ACTIVENet
  24.05 Release Notes - Summary Release date: May 21st, 2024 What’s new New features – AUI Ref# Description ANE-170643, ANE-170647 Facility: filter facilities by center Staff users can now easily fin...
• Last Updated: 5/10/2024

• 22.16 Release Notes in ACTIVENet
  22.16 Release Notes - Summary Release date: January 4th, 2023 New features – AUI Ref# Description ANE-140722 Activity registration window enhancement Instructions have been added to guide staff use...
• Last Updated: 5/8/2024

• Mark Activity Attendance in ACTIVE Net Connect App in Registration & Leagues; FlexReg
  This article will show how to check in/out a customer from an activity (excluding private lessons) in the Connect APP. Mark Activity Attendance (Check in / Check Out / Absent) Log into Connect Choose ...
• Last Updated: 5/7/2024

• Kiosk Self Check-in and Check-out Mode on Connect App in FlexReg
  In Kiosk mode, staff users can allow participants to self-check in/out by scanning their QR codes: To allow Activity/Program Kiosk Self check in/out mode on Connect APP, please:  Refer to the article...
• Last Updated: 5/7/2024

• Enroll Multiple Participants on Private Lesson with Same Instructor and Booking Dates in ACTIVENet
  To enroll multiple customer into the same private lesson date and time on the same receipt, use these steps: Go to Front Desk> Enroll Search for and select Private Lesson Activity Name or Number Searc...
• Last Updated: 5/1/2024

• 24.04 Release Notes in ACTIVENet
  24.04 Release Notes Release date: May 6th, 2024 What’s new New features – CUI Ref# Description ANE-159813 Facility: View availability beyond the reservable dates Staff users can now allow consumers...
• Last Updated: 4/24/2024

• Set Enrollment Dates/Times for an Activity in Registration & Leagues
  Registration Windows are a great resource within ACTIVE Net for managing times customers can register for activities.  They can be configured simply, so that registration opens on a single date/time a...
• Last Updated: 4/22/2024

• Mass Update Activities Registration Date in ACTIVENet
  To mass update activities registration dates, please follow these steps: Go to Administration > Registration Settings > Activities - Update Search by Season Check box of activities to be updated Under...
• Last Updated: 4/22/2024

• Create New Information Checklist Item in System Settings; Registration & Leagues; Reservation
  A Checklist Item can be attached to Facility Reservations, providing extra information to customers about reservation requirements, or to Activity/Membership/FlexReg Registrations as a waiver, requiri...
• Last Updated: 4/22/2024