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• New: Configuring Scheduled Fee Change for Packages in Membership
  ACTIVENet now supports scheduled fee changes for membership packages. This enhancement allows staff to align membership pricing with market demand and implement dynamic pricing strategies. Staff can c...
• Last Updated: 6/11/2026

• New: Fee Effective Dates Report in Reports
  To help organizations more easily view and understand the configured scheduled fee changes by module, the Financial Reports include the Fee Effective Dates report. To run the Fee Effective Dates repo...
• Last Updated: 6/11/2026

• New: Fee Effective Dates Change Log in Reports
  The Fee Effective Dates Change Log report is now available to help organizations track the history of changes to scheduled fee effective dates and amounts. To run the Fee Effective Dates Change Log r...
• Last Updated: 6/11/2026

• New: Refund an Activity Enrollment without Withdrawal in Registration & Leagues
  To refund an activity enrollment without withdrawing the customer from the activity, use one of the following options: Option 1: Process the refund through Front Desk > Refund/Withdraw Go to Front Des...
• Last Updated: 6/11/2026

• Refund and Withdraw a Customer From Activity in Financial; Registration & Leagues
  To refund and withdraw a customer from an activity, follow these steps: Go to Front Desk > Refund/Withdraw > Refund/Withdraw Transaction/Cancel Membership Search for the transaction using the Receipt ...
• Last Updated: 6/11/2026

• Peak Volume Periods FAQ in System Settings
  The following are frequently asked questions about Peak Volume Periods in ACTIVENet.   1. When should I create a Peak Volume Period in ACTIVENet? ACTIVE Net requires notification at least 7 business d...
• Last Updated: 6/10/2026

• Clearing a Balance from a Customer's Account in Financial; Customer Transactions
  There are two main ways to clear a balance from a customer’s account in ACTIVENet: Refunding the original transaction Paying off the account balance (clears the balance without affecting transaction r...
• Last Updated: 6/10/2026

• Best Practices for Email Deliverability in ANet in Reports; Population & Communication
  Best Practices for Email Deliverability In the evolving landscape of email marketing, ensuring your messages reach the intended audience requires a careful approach to content, attachments, links, an...
• Last Updated: 6/10/2026

• Manually Debit a Customer Account in Financial; Customer Transactions
  At times, organizations may need to manually debit a customer’s account - for example, to add an additional charge specific to one customer. Manually debiting the customer would be the simplest way of...
• Last Updated: 6/9/2026

• Manual Debit Organization's Account in Financial; Population & Communication
  Staff users may occasionally need to manually debit an organization’s account - for example, to record additional charges or adjustments. ACTIVENet provides functionality to perform these debits, with...
• Last Updated: 6/9/2026