Answers about

• Allowing Customers to Withdraw from Registrations on Public Site in Registration & Leagues; Customer Transactions
  Customers are able to withdraw from their own activity registrations over the CUI/public site. By enabling this option, staff members benefit by not having to withdraw each customer from one of their ...
• Last Updated: 5/19/2025

• Refund Multiple Transactions on a Single Receipt in Financial; Customer Transactions
  When refunding multiple transactions to a single customer, it may be useful to complete all of the refunds on a single receipt.  This will reduce the number of receipts on a customer's account, making...
• Last Updated: 5/12/2025

• Refunding the Remaining Amount Paid after Partial Refund in Customer Transactions
  This article describes how to refund the rest amount after the transaction has been partially refunded, or if there is no longer an option to refund the remaining amount paid on a transaction, due to ...
• Last Updated: 4/25/2025

• Allow Customers to Cancel Automatic Membership Renewals Online in System Settings; Membership; Public Access; Customer Transactions
  To comply with rules and regulations in certain regions, staff users can configure the system to allow customers to cancel their membership auto-renewals online. Please refer to the steps below: Go to...
• Last Updated: 4/22/2025

• Phasing Out Memberships in Membership; Population & Communication; Customer Transactions
  Organizations may decide to replace or discontinue certain membership packages. To remove the membership package from further use would be to set the status of the membership to closed; however, two t...
• Last Updated: 4/18/2025

• Creating Peak Volume Periods in System Settings; Customer Transactions
  Important Information: Peak Volume Periods are used in ACTIVE Net to notify ACTIVE that your organization has an upcoming registration period that will higher than average number of customers on your ...
• Last Updated: 1/9/2025

• Transfer a Balance between Customers/Organizations in Financial; Customer Transactions
  You can transfer part of or the full balance of a payment plan from one customer to another. This can be useful when multiple parties are responsible for the payment, such as a team enrollment or a ch...
• Last Updated: 12/31/2024

• Creating a Mass Activity Refund in Registration & Leagues; Customer Transactions
  Follow these steps if you need to do a refund to multiple customers in one activity: Click Front Desk tab In the left panel, expand Refund menu and click Registration Mass Refund and Withdrawal Search...
• Last Updated: 12/18/2024

• Refunding a Partial Amount to Multiple Customers without Withdrawing Them from the Activity in Financial; Registration & Leagues; Customer Transactions
  This article walks through the process of doing a mass refund without withdrawing customers from the activity.  1. Go to Front Desk > Refund > Registration Mass Refund and Withdrawal 2. Under Full/Pa...
• Last Updated: 12/16/2024

• Configuring PAX Q25 PIN Pads in Financial; System Settings; POS; Hardware & 3rd Party Software; Customer Transactions; General
  The PAX Device will arrive in Demo Mode when sent to the Org. Transactions are NOT sent to the GP Host for processing while in Demo Mode. Prior to taking the terminal out of Demo mode, the Org will ne...
• Last Updated: 12/6/2024