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• Backup Form of Payment for Automated Billing in Financial
  To ensure that automated billing for customers is processed, you can attach a second form of payment for automated billing to the customer. ACTIVE Net will use the second payment method if the first o...
• Last Updated: 3/26/2026

• New: Automatic Procedures for Chargeback LOSS & WIN Updates in Financial; System Settings; Reports
  ACTIVENet has introduced improvements to how the system manages chargebacks when the status of a chargeback updates. How does the system handle a chargeback when it is marked as a LOSS? When a charg...
• Last Updated: 3/10/2026

• Find Fee in Facility Charge Matrix in Financial; Reservation
  Locating charges in the Facility Charge Matrix depends on how your charges are set up in the system. There are two ways to search the Facility Charge Matrix which can help you identify the charge you ...
• Last Updated: 2/27/2026

• New: Configure Chargeback Staff Notification Email in Financial
  A new Chargeback Workflow has been introduced to streamline the handling of LOSS and LOSS-to-WIN chargeback transactions in the system, aiming to reduce manual intervention and maintain accurate finan...
• Last Updated: 2/26/2026

• Prefunding Account to Allow Refund via Credit or Debit Card in Financial; Customer Transactions
  As refunds increase due to various closures, ACTIVE is adjusting our refund policies beginning Sunday, March 29, 2020. The total amount available to refund will be limited to your current unpaid remit...
• Last Updated: 2/13/2026

• Removing Ability to use Credit Cards that Expire before Payment Plan End Date in Financial; Population & Communication
  Note: Any online transactions will require a credit card to expire after the last payment plan date set. The steps below will remove the option to override credit card expiry date Go to Administration...
• Last Updated: 1/29/2026

• Automatic Payment Processing Procedure in Financial; Population & Communication
  One of the services that ACTIVE Net provides is automatic payment processing for customer payment plans. This details the standard procedure to process automatic payments, what to do if a payment gets...
• Last Updated: 1/9/2026

• New: Viewing Organization's Ledger in Financial; Population & Communication; Customer Transactions
  The Organization Ledger allows staff to access comprehensive accounting details for an organization. Go to Front Desk > Population > Organizations Search and select the desired organization Under the ...
• Last Updated: 12/16/2025

• New: Membership Suspension Report in Financial; Reports
  To support audits, analysis, and record-keeping, the Membership Suspension Report has been introduced to provide detailed historical data on membership extensions and suspensions, offering a comprehen...
• Last Updated: 12/11/2025

• New: Pass AUI (Admin User Interface) Credit Card Processing Fees to Consumers in Financial; System Settings; Reports
  Previously, For AUI (Administration User Interface) transactions, organizations always had to absorb and pay for credit card processing fees. Starting from the ACTIVE Net 19.15 version released in Dec...
• Last Updated: 12/3/2025