Answers about

• Contact ACTIVE Net Support in General
  There are multiple ways to contact support. You can create a case online through ActiveNet Answers or use the additional contact information here. To log in to ActiveNet Answers and submit cases, refe...
• Last Updated: 6/6/2025

• Configuring PAX Q25 PIN Pads in Financial; System Settings; POS; Hardware & 3rd Party Software; Customer Transactions; General
  The PAX Device will arrive in Demo Mode when sent to the Org. Transactions are NOT sent to the GP Host for processing while in Demo Mode. Prior to taking the terminal out of Demo mode, the Org will ne...
• Last Updated: 12/6/2024

• Add Customer Medical Alerts in Reports; Population & Communication; General
  If you need to add a Medical Alert to a customer's account after they have been created please follow theses steps. Go to Front Desk > Population > Customers  Search the Customer  Go to the Actions ta...
• Last Updated: 10/29/2024

• Support and Maintenance Handbook in General
  From time-to-time the information in this Support and Maintenance Handbook document may be updated by ACTIVE, in which case the updated information will be available for review in the attachment in th...
• Last Updated: 7/2/2024

• ACTIVE Net Recommended Settings (Pre - Google Cloud move) in Hardware & 3rd Party Software; General
  VERSION 10 Updated June, 2023 Update on Networks, Firewalls and Internet Security: Heartland Portico to be whitelisted by domain To add Port 10009 for PAX portchecker
• Last Updated: 6/24/2024

• Edit a Permit in Facility Management in Financial; Reports; Reservation; Population & Communication; Customer Transactions; General
  Below is listed a series of links connecting the familiar permit functionalities of the legacy reservation modules to their corresponding processes in the new Facility Management module:   Reservatio...
• Last Updated: 4/8/2024

• See Logged In System Users and Public Customers in System Settings; Reports; Public Access; Population & Communication; General
  ACTIVE Net keeps a log of all users that sign into the system that is accessible in your reports module. To find all users that are currently logged in you can run this following report: Reports Home ...
• Last Updated: 12/28/2022

• Reserve a Facility in Legacy Reservation Module in Reservation; General
  To make reservation in Legacy Reservation module, please refer to below information:  The goal of this article is to show the user how to reserve a facility using the Front Desk > Reserve Facility wor...
• Last Updated: 12/5/2022

• Trainer Site Links in System Settings; Customer Transactions; General
  ACTIVE Net Users have their own Trainer Site where staff are able to test their configurations without changing anything in the Staff Site.  Your Database on your Live Site could be copied over to you...
• Last Updated: 10/27/2022

• Unable to Find Saved Definition of Report in System Settings; Reports; General
  This can happen when a System User is trying to view a Saved Report definition that was created by another System User who was logged into a Workstation with a different site.  To be able to see the ...
• Last Updated: 10/6/2022