Answers about

• Supported Hardware in ACTIVE Net in Hardware & 3rd Party Software
  Access Control / Gate Kickers The gate kicker is a relay switch that opens a door when a signal is provided. VIE Technology USB / Serial Gate-Kicker Also Supported: Team Axess Gates (not sold by Activ...
• Last Updated: 3/4/2026

• POS Screen Will Not Load in POS; Hardware & 3rd Party Software
  If POS screen is not loading or just showing as a white screen, please refer to the steps below: Ensure that the Active Net Workstation Service Patch is installed on the local computers, to install Ac...
• Last Updated: 1/26/2026

• PAX Q25 – Factory Reset & Activation Guide in Hardware & 3rd Party Software
  A. FACTORY RESET / REMOTE LOAD  Reboot the Device - Method A: Hold Cancel (Red) + Menu (or Function/F1) until a beep, then press [ENTER]. - Method B: Press Red + Function Key → Select [YES]. Device be...
• Last Updated: 1/23/2026

• Get PinPad Logs in Hardware & 3rd Party Software
  The location for the PinPad log is: C:\Program Files (x86)\ACTIVENet Workstation Service\device-libs\ActivePINPad.log Note: For Verifone Devices, you will find the pinpad log at  C:\Program Files ...
• Last Updated: 6/2/2025

• Installing Entrypoint for Background Scanning (with Video Guide) in Membership; Hardware & 3rd Party Software
  Description: This article and video guide will help us install and setup Entrypoint for Background Scanning in ActiveNet. Before we start: Setting up Background Scanning in ActiveNet requires the fol...
• Last Updated: 4/29/2025

• Download and Install Latest HSM Serial Driver in Membership; Hardware & 3rd Party Software
  This article covers driver installation for Honeywell barcode scanners using serial emulation for background scanning. It is not required for scanners used in keyboard mode. Note: Download and instal...
• Last Updated: 3/11/2025

• Exporting Lighting Controls for Scheduled Lighting in Reservation; Hardware & 3rd Party Software
  You can export information about your scheduled facility bookings into a file that can then be imported into a compatible third-party lighting control system (such as a Musco lighting system). This al...
• Last Updated: 3/5/2025

• Configuring PAX Q25 PIN Pads in Financial; System Settings; POS; Hardware & 3rd Party Software; Customer Transactions; General
  The PAX Device will arrive in Demo Mode when sent to the Org. Transactions are NOT sent to the GP Host for processing while in Demo Mode. Prior to taking the terminal out of Demo mode, the Org will ne...
• Last Updated: 12/6/2024

• Configuration Guide for Epson TM-T88IV Thermal Receipt Printer with USB connection in Hardware & 3rd Party Software
  Configuration guide to set up an Epson TM-T88IV Thermal Receipt Printer that is connected to the computer via USB. If the Epson TM-T88IV Thermal Receipt Printer is connected via serial cable, please r...
• Last Updated: 11/5/2024

• ACTIVENET-Connecting Verifone T650c to ActiveNet in Hardware & 3rd Party Software
  ActiveNet now supports Verifone T650c, which allows the organization to perform contactless payments. Verifone T650c is a plug and play device. Driver is not needed. Note: This article can be used t...
• Last Updated: 9/11/2024