Answers about

• Manually Upgrade ACTIVENet Workstation Service in Hardware & 3rd Party Software
  Please follow the steps below to manually upgrade the ACTIVENet Workstation Service: Navigate to the ActiveNet Workstation Service folder: C:\Program Files (x86)\ActiveNet Workstation Service Right-cl...
• Last Updated: 5/26/2026

• ACTIVE Net Workstation Installer Service - FAQ in System Settings; Membership; POS; Hardware & 3rd Party Software; General
  ACTIVE Net Workstation Installer Service - Frequently Asked Questions   1. What parts of ACTIVE Net will this be required for? Any workstation using any of the features below will require workstation ...
• Last Updated: 5/26/2026

• Installing the Topaz Signature Capture Driver in Hardware & 3rd Party Software
  Instructions for the SigWeb install are found in ACTIVE Net under the workstation settings. Go to Administration > System Settings > Workstation Select needed Workstation Scroll down to the Digital Si...
• Last Updated: 4/17/2026

• Supported Hardware in ACTIVE Net in Hardware & 3rd Party Software
  Access Control / Gate Kickers The gate kicker is a relay switch that opens a door when a signal is provided. VIE Technology USB / Serial Gate-Kicker Also Supported: Team Axess Gates (not sold by Activ...
• Last Updated: 3/4/2026

• POS Screen Will Not Load in POS; Hardware & 3rd Party Software
  If POS screen is not loading or just showing as a white screen, please refer to the steps below: Ensure that the Active Net Workstation Service Patch is installed on the local computers, to install Ac...
• Last Updated: 1/26/2026

• PAX Q25 – Factory Reset & Activation Guide in Hardware & 3rd Party Software
  A. FACTORY RESET / REMOTE LOAD  Reboot the Device - Method A: Hold Cancel (Red) + Menu (or Function/F1) until a beep, then press [ENTER]. - Method B: Press Red + Function Key → Select [YES]. Device be...
• Last Updated: 1/23/2026

• Get PinPad Logs in Hardware & 3rd Party Software
  The location for the PinPad log is: C:\Program Files (x86)\ACTIVENet Workstation Service\device-libs\ActivePINPad.log Note: For Verifone Devices, you will find the pinpad log at  C:\Program Files ...
• Last Updated: 6/2/2025

• Installing Entrypoint for Background Scanning (with Video Guide) in Membership; Hardware & 3rd Party Software
  Description: This article and video guide will help us install and setup Entrypoint for Background Scanning in ActiveNet. Before we start: Setting up Background Scanning in ActiveNet requires the fol...
• Last Updated: 4/29/2025

• Download and Install Latest HSM Serial Driver in Membership; Hardware & 3rd Party Software
  This article covers driver installation for Honeywell barcode scanners using serial emulation for background scanning. It is not required for scanners used in keyboard mode. Note: Download and instal...
• Last Updated: 3/11/2025

• Exporting Lighting Controls for Scheduled Lighting in Reservation; Hardware & 3rd Party Software
  You can export information about your scheduled facility bookings into a file that can then be imported into a compatible third-party lighting control system (such as a Musco lighting system). This al...
• Last Updated: 3/5/2025