Answers about

• Get PinPad Logs in Hardware & 3rd Party Software
  The location for the PinPad log is: C:\Program Files (x86)\ACTIVENet Workstation Service\device-libs\ActivePINPad.log Note: For Verifone Devices, you will find the pinpad log at  C:\Program Files ...
• Last Updated: 6/2/2025

• Installing Entrypoint for Background Scanning (with Video Guide) in Membership; Hardware & 3rd Party Software
  Description: This article and video guide will help us install and setup Entrypoint for Background Scanning in ActiveNet. Before we start: Setting up Background Scanning in ActiveNet requires the fol...
• Last Updated: 4/29/2025

• Download and Install Latest HSM Serial Driver in Membership; Hardware & 3rd Party Software
  This article covers driver installation for Honeywell barcode scanners using serial emulation for background scanning. It is not required for scanners used in keyboard mode. Note: Download and instal...
• Last Updated: 3/11/2025

• Exporting Lighting Controls for Scheduled Lighting in Reservation; Hardware & 3rd Party Software
  You can export information about your scheduled facility bookings into a file that can then be imported into a compatible third-party lighting control system (such as a Musco lighting system). This al...
• Last Updated: 3/5/2025

• Configuring PAX Q25 PIN Pads in Financial; System Settings; POS; Hardware & 3rd Party Software; Customer Transactions; General
  The PAX Device will arrive in Demo Mode when sent to the Org. Transactions are NOT sent to the GP Host for processing while in Demo Mode. Prior to taking the terminal out of Demo mode, the Org will ne...
• Last Updated: 12/6/2024

• Configuration Guide for Epson TM-T88IV Thermal Receipt Printer with USB connection in Hardware & 3rd Party Software
  Configuration guide to set up an Epson TM-T88IV Thermal Receipt Printer that is connected to the computer via USB. If the Epson TM-T88IV Thermal Receipt Printer is connected via serial cable, please r...
• Last Updated: 11/5/2024

• ACTIVENET-Connecting Verifone T650c to ActiveNet in Hardware & 3rd Party Software
  ActiveNet now supports Verifone T650c, which allows the organization to perform contactless payments. Verifone T650c is a plug and play device. Driver is not needed. Note: This article can be used t...
• Last Updated: 9/11/2024

• Camera Installation Software and Hardware Requirements in Membership; Hardware & 3rd Party Software
  When implementing a camera to take member photos, these are the recommended workstation software versions. Also, the supported web camera models are listed. Note: If currently running any versions of ...
• Last Updated: 8/26/2024

• Updating the App Version of PAX S300 & PAX Q25 Devices in Hardware & 3rd Party Software
  Updating the PAX Devices to the latest version usually fixes a lot of issues such as: Unable to process Debit Card Payments  Latency of payment processing I. To begin this process, the Org will need ...
• Last Updated: 6/27/2024

• Installing the Datacard SD260 Card Printer (End of Life) in Hardware & 3rd Party Software
  Before starting: Printer must not be connected to PC until driver is completely installed Ensure printer is completely set up with ribbon and cards in place Plug in power supply and turn on printer Do...
• Last Updated: 6/27/2024