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• Uploading and Enabling Membership Scanning Sounds in Membership
  This article is about uploading and enabling membership scanning sounds when customers scan their membership passes Note: This functionality only works successfully with .WAV file uploads For All Si...
• Last Updated: 5/7/2025

• Installing Entrypoint for Background Scanning (with Video Guide) in Membership; Hardware & 3rd Party Software
  Description: This article and video guide will help us install and setup Entrypoint for Background Scanning in ActiveNet. Before we start: Setting up Background Scanning in ActiveNet requires the fol...
• Last Updated: 4/29/2025

• Allow Customers to Cancel Automatic Membership Renewals Online in System Settings; Membership; Public Access; Customer Transactions
  To comply with rules and regulations in certain regions, staff users can configure the system to allow customers to cancel their membership auto-renewals online. Please refer to the steps below: Go to...
• Last Updated: 4/22/2025

• Phasing Out Memberships in Membership; Population & Communication; Customer Transactions
  Organizations may decide to replace or discontinue certain membership packages. To remove the membership package from further use would be to set the status of the membership to closed; however, two t...
• Last Updated: 4/18/2025

• Adding Alternate Keys to Customer Accounts in Membership; Population & Communication
  To add alternate keys to a customer's account, please follow the steps below:  Go to Front Desk > Population > Customers  Search and Select the customer to add Alternate Key to  Click Change Alternate...
• Last Updated: 3/24/2025

• Schedule Automatic Cancellation for Membership in Membership
  You can follow the below steps to schedule cancellation for a membership: Note: To enable packages to schedule cancellation, please refer to Enable Package to Schedule Cancellation. Go to Front Desk >...
• Last Updated: 3/24/2025

• Pass Validation Check In/Out Times in Membership
  To see a member's Check In/Out information: Go to Front Desk > Membership > Pass Validation Find the Member's most recent scan Click Member's Name The bottom right corner shows the Last Check In/Out t...
• Last Updated: 3/13/2025

• Download and Install Latest HSM Serial Driver in Membership; Hardware & 3rd Party Software
  This article covers driver installation for Honeywell barcode scanners using serial emulation for background scanning. It is not required for scanners used in keyboard mode. Note: Download and instal...
• Last Updated: 3/11/2025

• Adding a Reason to Customer Transactions in System Settings; Membership; Population & Communication
  Reasons are options that you can choose when doing a number of activities in ACTIVE Net to include suspending a customer account or membership, Withdrawing and refunding a customer from an activity, o...
• Last Updated: 3/5/2025

• Add Refund Charge to Membership or Override Refund Charges Configured in Financial Settings in Membership
  The membership refund charge created through Administration > Financial Settings > Refund Charges is intended to apply to ALL membership packages (see article Configuring Refund Charges and Transfer C...
• Last Updated: 12/11/2024