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• New: Configuring Scheduled Fee Change for Packages in Membership
  ACTIVENet now supports scheduled fee changes for membership packages. This enhancement allows staff to align membership pricing with market demand and implement dynamic pricing strategies. Staff can c...
• Last Updated: 6/11/2026

• ACTIVE Net Workstation Installer Service - FAQ in System Settings; Membership; POS; Hardware & 3rd Party Software; General
  ACTIVE Net Workstation Installer Service - Frequently Asked Questions   1. What parts of ACTIVE Net will this be required for? Any workstation using any of the features below will require workstation ...
• Last Updated: 5/26/2026

• Searching for a Customer in Pass Validation to Check In in Membership
  If a member does not have their card with them, they can be checked in by searching for their membership Go to Front Desk > Membership > Pass Validation Click Customer Search Select search field from ...
• Last Updated: 3/26/2026

• Hiding Membership Standard Fee on Public Site in Membership; Public Access
  The Standard Fee of Membership Package is displaying on the following pages of online site by default: Public Site > Memberships > Memberships List Public Site > Memberships > Memberships Detail Publi...
• Last Updated: 1/29/2026

• New: Report on Package Charge Configuration in Membership; Reports
  To view package fee details (e.g. fee amount, associated GL accounts, applicable taxes), please follow the steps below to run the Insight Membership Package Charge Configuration report. Go to Reports ...
• Last Updated: 1/21/2026

• Creating Alternate Key Types in Membership
  Before creating Alternate Key types, you will need to create Alternate Key statuses and configure Entry Points. Please refer to Creating Alternate Key Statuses for guidance on how to set up Alternate ...
• Last Updated: 12/23/2025

• Adding a Reason in System Settings; Membership; Population & Communication
  Reasons are options that you can choose when doing a number of activities in ACTIVENet to include suspending a customer account or membership, Withdrawing and refunding a customer from an activity, or...
• Last Updated: 12/17/2025

• New: Setting Up Cancellation Reasons for Specified Cancellation Scenarios in System Settings; Membership; Registration & Leagues; FlexReg; General
  To help organizations identify specific reasons for cancellations and enhance analysis and decision-making, the system can now be configured to assign particular reasons to designated cancellation sce...
• Last Updated: 12/17/2025

• New: Cancellation Reason Report for Closed/Canceled Activities, Packages, Programs, and Permits in Membership; Registration & Leagues; Reports; Reservation; FlexReg
  To help organizations identify specific reasons for cancellations and enhance analysis and decision-making, the system can now be configured to assign particular reasons to designated cancellation sce...
• Last Updated: 12/17/2025

• Kiosk Mode: Membership Self-Signup in Connect App in Membership
  Organizations can now configure the ACTIVE Connect App to provide a kiosk at which consumers can self-signup for membership packages. To allow membership sign up in ACTIVE Net Connect App, the online...
• Last Updated: 10/20/2025