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• Customize Instructor Payroll Rates in Financial; Registration & Leagues; Population & Communication
  After you have linked an Instructor to an Activity, ACTIVENet has several options by which you can customize the price for each Instructor: Changing Instructor Pay Rates at The Activity Level Changing...
• Last Updated: 4/25/2025

• Merging Two Known Duplicate Customer Accounts in Population & Communication
  Follow the steps below to merge two customers who you already know are duplicates: Go to Front Desk > Population > Customers Search for and select first customer Select Merge Two Customers  under Acti...
• Last Updated: 4/22/2025

• Enabling Enhanced Customer View in Population & Communication
  Enhanced Customer View (ECV) is a customizable page for viewing customer information and completing actions for that customer. Refer to the steps below to enable Enhanced Customer View: Go to Administ...
• Last Updated: 4/21/2025

• Phasing Out Memberships in Membership; Population & Communication; Customer Transactions
  Organizations may decide to replace or discontinue certain membership packages. To remove the membership package from further use would be to set the status of the membership to closed; however, two t...
• Last Updated: 4/18/2025

• ACTIVENet New Email Tool in Population & Communication
  For an enhanced user experience when customizing and sending emails, a New Email Tool feature is now available in ACTIVENet. System users can access the New Email Tool by navigating to Communication ...
• Last Updated: 3/26/2025

• Adding Alternate Keys to Customer Accounts in Membership; Population & Communication
  To add alternate keys to a customer's account, please follow the steps below:  Go to Front Desk > Population > Customers  Search and Select the customer to add Alternate Key to  Click Change Alternate...
• Last Updated: 3/24/2025

• Adding a Reason to Customer Transactions in System Settings; Membership; Population & Communication
  Reasons are options that you can choose when doing a number of activities in ACTIVE Net to include suspending a customer account or membership, Withdrawing and refunding a customer from an activity, o...
• Last Updated: 3/5/2025

• Changing Customer Email Address in Population & Communication
  Use the steps below to change the Email Address within a customer record For the Legacy Customer View: Front Desk > Customers Find and select Customer Under Name and other Details, select Change Addr...
• Last Updated: 12/27/2024

• Allow Customers under 13 to Log in Online in System Settings; Public Access; Population & Communication
  To allow customers/children under 13 to log in online, you will need to contact Active Net Support to update the setting for you. You can contact us as information below:  1. Email us at activenetsup...
• Last Updated: 12/27/2024

• Force Users to Login with Email Addresses in System Settings; Public Access; Population & Communication
  To force customers to use their contact email address as their login name, follow these steps: Go to Administration > System Settings > Configuration - General Under Minimizing Duplicate Customer Sett...
• Last Updated: 12/18/2024