Answers about

• Allow Customers to Cancel Automatic Membership Renewals Online in System Settings; Membership; Public Access; Customer Transactions
  To comply with rules and regulations in certain regions, staff users can configure the system to allow customers to cancel their membership auto-renewals online. Please refer to the steps below: Go to...
• Last Updated: 4/22/2025

• New: Allow Authorized Agents to Make Reservations for Organization Online in System Settings; Reservation; Public Access
  The authorized agents will be allowed to make reservations on behalf of organizations from online site if the following option is enabled: Go to Administration > System Settings > Configuration - Onli...
• Last Updated: 3/6/2025

• Allow Customers under 13 to Log in Online in System Settings; Public Access; Population & Communication
  To allow customers/children under 13 to log in online, you will need to contact Active Net Support to update the setting for you. You can contact us as information below:  1. Email us at activenetsup...
• Last Updated: 12/27/2024

• New: Enable Activity Search with Dynamic Filters in System Settings; Public Access
  To enhance the user experience when searching for activities in the CUI, dynamic filters are now available to display only relevant options based on the available results, providing a more precise sea...
• Last Updated: 12/27/2024

• Force Users to Login with Email Addresses in System Settings; Public Access; Population & Communication
  To force customers to use their contact email address as their login name, follow these steps: Go to Administration > System Settings > Configuration - General Under Minimizing Duplicate Customer Sett...
• Last Updated: 12/18/2024

• Online Fee or Discount Activated by Customer in Registration & Leagues; Public Access
  Setting a fee or discount to be applied online through a code word can help to promote mailed coupons with codes or optional additional fees to be activated online without staff involvement. Please no...
• Last Updated: 12/9/2024

• New: Enable Customers to View Allocated Subsidies and Subsidy Usage Online in Financial; Public Access; Population & Communication
  To enable customers to view allocated subsidies and subsidy usage online, please do the following: 1. Go to Administration > System Settings > Configuration - Online 2. Under My Account Configuration...
• Last Updated: 11/28/2024

• New: Enable Subsidy for Membership Packages in Membership; Registration & Leagues; Public Access
  To allow the use of the subsidy for a membership package, follow steps below: Go to Administration > Membership Settings > Packages Search and select package Under Name and Details, click Change Detai...
• Last Updated: 11/28/2024

• New CUI: Single Sign On (SSO) from an External URL in System Settings; Public Access; Population & Communication
  Organizations can now open an external URL for online customers after they sign off from a site-specific Single Sign On (SSO).  Note: To enable SSO, please get in touch with your Account Manager or ou...
• Last Updated: 9/16/2024

• Display or Hide Autorenewal Option for Online Membership Sales in ACTIVE Captivate; Membership; Public Access
  When purchasing a renewable package online, system can be set to display Membership automatic renewal options for client to choose whether or not they want to renew this membership automatically when ...
• Last Updated: 9/10/2024