Answers about

• Creating a Customer List in Reports; Population & Communication
  A Customer List creates a list of customers from your database using filters and other criteria. The Customer List can be used to run various reports (e.g., File Export, Labels, Email/Text/Form Letter...
• Last Updated: 3/26/2026

• Report to Show GL Accounts, Fees, and Taxes on Activities in Registration & Leagues; Reports
  To see all the fees, associated GL Accounts, and taxes for selected activities, use these steps to run the Activity Overview Report Go to Reports > Registration Reports > Activity Overview Enter searc...
• Last Updated: 3/23/2026

• New: Automatic Procedures for Chargeback LOSS & WIN Updates in Financial; System Settings; Reports
  ACTIVENet has introduced improvements to how the system manages chargebacks when the status of a chargeback updates. How does the system handle a chargeback when it is marked as a LOSS? When a charg...
• Last Updated: 3/10/2026

• Chargeback Report in Reports
  To find/view chargeback transactions/receipts, please refer to the steps below to run the Chargeback report.  Go to Reports > Financial Reports > Chargeback Under Filters heading, enter desired Transa...
• Last Updated: 3/4/2026

• New: Report on Package Charge Configuration in Membership; Reports
  To view package fee details (e.g. fee amount, associated GL accounts, applicable taxes), please follow the steps below to run the Insight Membership Package Charge Configuration report. Go to Reports ...
• Last Updated: 1/21/2026

• New: Report on Activity Charge Configuration in Registration & Leagues; Reports
  To view activity fee details (e.g. fee amount, associated GL accounts, applicable taxes) for activities, please follow the steps below to run the Insight Activity Charge Configuration Report: Go to Re...
• Last Updated: 12/25/2025

• New: Cancellation Reason Report for Closed/Canceled Activities, Packages, Programs, and Permits in Membership; Registration & Leagues; Reports; Reservation; FlexReg
  To help organizations identify specific reasons for cancellations and enhance analysis and decision-making, the system can now be configured to assign particular reasons to designated cancellation sce...
• Last Updated: 12/17/2025

• New: Membership Suspension Report in Financial; Reports
  To support audits, analysis, and record-keeping, the Membership Suspension Report has been introduced to provide detailed historical data on membership extensions and suspensions, offering a comprehen...
• Last Updated: 12/11/2025

• New: Hall Pass Validation Report in Reports
  ACTIVENet now supports integration with an external validation service (Hall Pass customer validation service). When creating a customer account, the system can screen individuals (customers, family m...
• Last Updated: 12/9/2025

• New: Pass AUI (Admin User Interface) Credit Card Processing Fees to Consumers in Financial; System Settings; Reports
  Previously, For AUI (Administration User Interface) transactions, organizations always had to absorb and pay for credit card processing fees. Starting from the ACTIVE Net 19.15 version released in Dec...
• Last Updated: 12/3/2025