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• New: Pass AUI (Admin User Interface) Credit Card Processing Fees to Consumers in Financial; System Settings; Reports
  Previously, For CUI (Customer User Interface) transactions, organizations could contact your ACTIVE Net Account Manager to configure passing of credit card processing fees to consumers.  For AUI (Admi...
• Last Updated: 9/15/2025

• Reporting on Number of Members who Scanned in during a Period of Time in Membership; Reports
  This article covers how to run a report to view the total number of members that visited your facilities during a specific period of time. Scanning customers in is not only a way to allow or deny acce...
• Last Updated: 8/26/2025

• Generating List of Customer Birthdays a Month in Reports; Population & Communication
  You can use the File Export report to generate specific customer birthdays for a month: Go to Reports > General Reports > File Export Select Customers for Table Name Submit Under Custom Lists, check t...
• Last Updated: 8/4/2025

• New: Membership Auto-Renewal Cancellation Report in Membership; Reports
  To allow staff users to view and export records of customers whose membership auto-renewals were cancelled, staff users can run the Membership Auto-renewal Cancellation report by following the steps b...
• Last Updated: 7/10/2025

• Chargeback Report in Reports
  To find/view chargeback transactions/receipts, please refer to the steps below to run the Chargeback report.  Go to Reports > Financial Reports > Chargeback Under Filters heading, enter desired Transa...
• Last Updated: 6/26/2025

• Configure Financial Settings for Tax Receipt in Financial; Reports
  This article outlines the steps for configuring a site-wide tax receipt record. It includes the settings to define age ranges and transaction eligibility for tax receipts. Go to Administration > Finan...
• Last Updated: 5/30/2025

• Running a POS Sales Report in Reports; POS
  The point of sales (POS sales) report will show what was sold for a given time period. By selecting different filter options, the report can be structured to give a broad outlook or a detailed report....
• Last Updated: 5/19/2025

• New: File Export for Customer Memberships in Reports
  To pull membership related data for use in external systems, such as the Identity Access Management (IAM) system, please follow steps below to run a File Export for Customer Memberships. Note: System ...
• Last Updated: 4/22/2025

• Saving Report Filters for Future Use in Reports
  To save a report for future use: Go to any Report in Reports tab Add all Filters and Options relevant Under Save Report Definition choose a Report Title Save To find/recall a saved Report: Go back to...
• Last Updated: 4/22/2025

• New: Report to View Activity Modification Logs in Registration & Leagues; Reports
  To track staff changes to activity records, use the Activity Change Log report. You can track changes to instructors/payroll, fees and discounts, expense GL accounts, dates and times, and departments,...
• Last Updated: 3/10/2025