Answers about

• View Change Logs for Permits Created in the Legacy Reservation Module in Reservation
  For permits created in the Legacy Reservation module, ​use this article to help identify who made changes to a permit Go to Front Desk > Reserve > Permits Search for and select appropriate permit Unde...
• Last Updated: 7/17/2025

• New: Change the System User Listed on Permits in Reservation
  Previously, the system user on a permit was always the user who created the permit. However,  due to staff turnover, the system user information could not be updated when it became  outdated. Now syst...
• Last Updated: 7/11/2025

• Create Quick Views on Facility Management New in Reservation
  Please follow the steps below in creating Quick Views for the New Facility Management module: Go to Front Desk > Facility Management - NEW On Resource Calendar > set the following as needed on Filters...
• Last Updated: 6/12/2025

• Cancel a Permit in Facility Management in Reservation
  ACTIVENet provides the option to permanently cancel a permit for situations when a planned event is no longer going to take place. A Permit created in the Facility Management module can be canceled th...
• Last Updated: 6/6/2025

• Cancelling a Permit in Legacy Facility Module in Reservation
  If you have a permit for an event that is no longer going to take place and you need to cancel the permit, you can refer to the steps below. This article is for cancelling a permit in Legacy Facility ...
• Last Updated: 6/2/2025

• Allowing Customers to Modify Reservations on Public Site in System Settings; Reservation
  To allow customers to self-modify their reservations from their online accounts, please complete the below settings: Go to Administration > System Settings > Configuration – Online  Scroll down to My ...
• Last Updated: 5/19/2025

• Adding Equipment to a Permit in Reservation
  Equipment can be added to a permit after the permit has already been created. To add equipment to a permit: Go to Front Desk Home > Reserve > Permits Search/select Permit  Under Functions > Reservatio...
• Last Updated: 4/24/2025

• Create Deposit for Reservations in Reservation
  In ACTIVE Net, you can create a charge as a damage or security deposit for facility reservations and take payment before the reservation. After the reservation, you can refund the whole deposit back t...
• Last Updated: 4/17/2025

• Enable Returning Renter Features for Legacy Reservation Module in Reservation
  1. Administration > Facility Settings > Configuration 2. Under Returning Renter Settings select Enable Returning Renter Features box 3. Save Note: The Returning Renter feature is currently not availa...
• Last Updated: 3/7/2025

• New: Allow Authorized Agents to Make Reservations for Organization Online in System Settings; Reservation; Public Access
  The authorized agents will be allowed to make reservations on behalf of organizations from online site if the following option is enabled: Go to Administration > System Settings > Configuration - Onli...
• Last Updated: 3/6/2025