Answers about

• Adding Note or Alert to Customer Account in System Settings
  This article describes the steps to add a note or alert to a customer's record and then set a date and time for the note or alert to appear. Alerts can be used any time staff should be prompted with a...
• Last Updated: 5/23/2025

• Allowing Customers to Modify Reservations on Public Site in System Settings; Reservation
  To allow customers to self-modify their reservations from their online accounts, please complete the below settings: Go to Administration > System Settings > Configuration – Online  Scroll down to My ...
• Last Updated: 5/19/2025

• Allow Customers to Cancel Automatic Membership Renewals Online in System Settings; Membership; Public Access; Customer Transactions
  To comply with rules and regulations in certain regions, staff users can configure the system to allow customers to cancel their membership auto-renewals online. Please refer to the steps below: Go to...
• Last Updated: 4/22/2025

• New: Setting Individual User Accounts to Specific Customer Views in System Settings
  There are two types of views available for the customer profile in ACTIVENet: the Standard HTML Version and the Enhanced Customer View. The default customer view is detailed in this article Enabling E...
• Last Updated: 4/21/2025

• HTTP ERROR 403 System user unauthorized for function 'XXX' in System Settings
  To enhance the security of the system and provide greater control over which user profiles can access specific workflows, the following permissions have been added since release 23.09, 23.10, 23.11 an...
• Last Updated: 4/21/2025

• New: Connecting Credit Card Reader MagTek to ACTIVENet Connect App in System Settings
  The ACTIVENet Connect iOS App can be configured to connect to a card reader device allowing consumers to swipe, insert or touch their credit cards to make payments directly without having to manually ...
• Last Updated: 3/7/2025

• New: Allow Authorized Agents to Make Reservations for Organization Online in System Settings; Reservation; Public Access
  The authorized agents will be allowed to make reservations on behalf of organizations from online site if the following option is enabled: Go to Administration > System Settings > Configuration - Onli...
• Last Updated: 3/6/2025

• Adding a Reason to Customer Transactions in System Settings; Membership; Population & Communication
  Reasons are options that you can choose when doing a number of activities in ACTIVE Net to include suspending a customer account or membership, Withdrawing and refunding a customer from an activity, o...
• Last Updated: 3/5/2025

• Add or Modify a Site in System Settings
  Sites are the administrative units that control the financial information for all components of ACTIVE Net. You should maintain a site within ACTIVE Net for each of your locations that operates as its...
• Last Updated: 1/28/2025

• Creating Peak Volume Periods in System Settings; Customer Transactions
  Important Information: Peak Volume Periods are used in ACTIVE Net to notify ACTIVE that your organization has an upcoming registration period that will higher than average number of customers on your ...
• Last Updated: 1/9/2025