Support Package Camp & Class Manager

Below are details about support packages offered by ACTIVE Network for Camp & Class Manager customers. Each package includes details of support channels and options. If you would like more information regarding these support packages or to find out which support level your organization has, please contact our Account Management Team at CCM_AccountManager@activenetwork.com.

For the detailed contact information of Support team, please visit the link Contact Us.

Package Level: Standard

• Access to a team or product experts
• 24/7 access to both the online Help Center and email case submission
• Access to Live Chat support via CCM Answers

Package Level: Advanced

• Access to a team or product experts
• 24/7 access to the online Help Center
• 24/7 email case submission with 24 hour response time
• Live Phone support from 8am-5pm Central, Monday - Friday
• Access to Live Chat support via CCM Answers

Package Level: Technical Account Manager (TAM)

• A dedicated single point of contact for technology-related questions and coordination of issue resolution
• Focused support through a comprehensive knowledge of your programs and setup
• Tailored solutions through personalized support and in-depth knowledge of your program
• Prioritized case handling so your business-critical issues will be addressed quickly and efficiently
• Proactive defect and infrastructure management that anticipates your unique needs
• Proactive communication from Support staff to ensure that your specifications are addressed
• 24/7 access to the online Help Center

Note: For the cost and other details, please Contact Us