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Enter a Check/Cash payment on Family Account

Document Details

Article Number 000178440
Article Type Article}
Article Link https://support.activenetwork.com/camps/articles/en_US/Article/Enter-a-Check-Cash-payment-on-Family-Account

Content Details

When registrants paid outside of ACTIVE via Check or Cash, you can follow below instruction to record it. 

The steps can also be taken to clear people's past due balances if no payments are expected to collect. The Check and Cash payments are not recorded in your ACTIVE remittances and no registration processing fees are charged for the offline payment methods. 
  1. Search and go to the desired family account which has open balances
  2. Click Order number which has a balance
  3. Click blue Make a payment button
  4. Under Payment amount, select Pay in full ($xx) or enter a Custom payment amount
  5. Under Payment information, click Check or Cash
    • Note: If Check is selected, you can enter Check number
  6. Click Submit payment button
Then the balance will be cleared from the order and an order receipt of this payment will be sent over to the primary parent.