If you reach this refund limit, please contact out Support team here. In order to lift the refund limit, we will help create a report of those that still need to be refunded to generate an invoice for your agency. Once that invoice is paid, those refunds con then be processed.
Error Message:
Example:
Current unpaid remittance for pay period of March 1-15 = $1,500 USD
Fees charged for this period is $100 USD
Fees charged for this period is $100 USD
Total amount available for refund is $1,400 USD
- NOTE: To check for your current unpaid remittance amount, you must run the Active Account Statement Report. Please see this article: Viewing and Exporting the Active Account Statement Report