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Mark Submitted Follow‑Up Form Incomplete in Family Account

Document Details

Article Number 000026129
Article Type Article}
Article Link https://support.activenetwork.com/camps/articles/en_US/Article/Editing-Follow-Up-Form-After-Completed

Content Details

Follow‑up forms allow you to collect additional information after a registration is submitted. If a follow‑up form is not fully completed, it remains open and can still be edited in the registrant's Online Account. Once the form is completed, it is marked as completed and can no longer be edited by the family. If changes are needed after completion, the organization must reactivate the form.

To reactivate the form and allow registrant to make changes:
  1. In the search bar at the top, search and select the desired registrant name
  2. Under Current seasons, click View 
  3. Within Forms section, click Supplemental forms tab
  4. Next to the desired completed follow-up form, click Actions and choose Mark as not complete
After above is done, inform registrant to edit the follow-up form in their Online Account.