Help Your Participants Receive Your Emails
Share these step-by-step instructions with your participants to help them add ACTIVE emails as trusted and reduce the chance of important communications being sent to Spam or Junk folders.
You can download and share the attached instructions with your customers based on the email provider they use:
If your organization has DKIM configured for your sending domain, advise your customers to add your organization’s sending email address or domain as a safe sender instead of email.active.com.