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Email Verification Code Not Received During Sign In

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Article Number 000174061
Article Type Article}
Article Link https://support.activenetwork.com/camps/articles/en_US/Article/Email-Verification-Code-Not-Received-During-Sign-In

Content Details

If you do not receive your verification code email, check your email account's spam or junk folder and mark the email as not junk or not spam to avoid future emails being misplaced.

If you do not find it there, reach out to your IT Admin to confirm emails from ACTIVE are not sent to quarantine, or change your verification method from email authentication to mobile phone authentication using the steps below.
  1. Click the link https://passport.active.com/page/account/securitySetting?continue to access Security Settings Page
  2. Sign In using your Passport login credentials
  3. On the Security Settings page, under Mobile phone authentication, select Set up verification by mobile phone
Security Settings Page 
 
  1. In Mobile phone number field, select appropriate country code
 Setting up Your Mobile Phone Number
  1. Enter your 10-digit mobile number 
  2. Click Send 
  3. In Verification code field, enter the verification code sent to your mobile device
  4. Click Submit