Answers about "Family Management"

Please follow the steps below to download the waiver forms of all registrants in a season: On homepage, click on Reports hyperlink right below the target season name  Click on Registration form report...

If a participant requests to be withdrawn from a session or you are no longer offering a session, you can cancel a participant’s registration. To cancel a registration: Select People tab Search and s...

When participants decide to cancel their registrations on their own, they can go to their online accounts to process it.  Note: This option is only available when it is enabled and configured by Agenc...

If you need to combine multiple customer records into one, please keep the following in mind: Camp and Class Manager does not allow for merging or deleting customer records If a registration has occur...

Once agency enabled social referral program from season setup, agency users may trace to see who used social referral link to register by running social referral program report, which shows referrals ...

The new Social Referral Program feature in Camp and Class Manager allows your camp team to provide registrants (advocates) with personalized referral links which they can share with friends via social...

Refunding to the Credit Balances can be done by transferring, cancelling, or adding a discount to the order. Bring up family account Click appropriate Order number In Actions drop-down list, select on...

Help your participants get the most out of their Online Account experience, by sharing our Participant's Online Account Overview & FAQ documents.

Your camp management team can now be configured to allow customers to cancel their tuitions in the Online Account. You can configure cancellation refund policies to automatically apply refund amounts ...

If a participant contacts you asking about a transaction showing a merchant descriptor such as ACT* or ACTIVE-Network preceding the organization name prefix, you can refer to ACT Charge on Bank Statem...