Answers about "Registration Adjustments"

To add a merchandise from an existing registration: Click People Tab Click camper name Click Order number for appropriate program Click Actions and choose Edit Purchases Scroll to Session purchase and...

If a participant requests to be withdrawn from a session or you are no longer offering a session, you can cancel a participant’s registration. To cancel a registration: Select People tab Search and s...

If you need to combine multiple customer records into one, please keep the following in mind: Camp and Class Manager does not allow for merging or deleting customer records If a registration has occur...

When it is set up to let participants absorb the registration fee, if the order is generated with no payments(eg. failed payment), and the registration fee will become balances after it is canceled. I...

Refunding to the Credit Balances can be done by transferring, cancelling, or adding a discount to the order. Bring up family account Click appropriate Order number In Actions drop-down list, select on...

Help your participants get the most out of their Online Account experience, by sharing our Participant's Online Account Overview & FAQ documents.

Registering a customer from the staff side of Camps and Class Manager, use the following steps: On HOME page > Register someone Choose either Session Registration or Membership as Purchase Select eith...

To remove a merchandise purchase from an existing registration: Click People Tab Click camper name Click Order number for appropriate program Click Actions and choose Edit Purchases Scroll to Merchand...

Organization will call to inquire about the "ECP returns" showing in participants Existing Order. ECP means Electronic Check Processing Return. Possible reasons;  The given name on the account and/...

When you discover that the card used for a refund is invalid, expired, or otherwise unable to process the refund, here is what you can do:   If you have already issued the refund: Customer's financial...