Submit a Case

    Please let us know how we can reach you and what we can help you with.

    To help expedite your request or the troubleshooting of the issue you are experiencing, please include the following information in the Additional details about your question field or as attachments if applicable:

    • Related inquiry information (ex. Season/Session Name, Order Number, Registrant Email Address, Report Name, or other relevant details)
    • Exact steps to replicate errors
    • Full screenshots including error codes
    Note: For contract and training related questions or requests, or if you want a quote of the ACTIVE Captivate app, Connect app, or ACTIVE Reserve, please reach out to your account manager for assistance. If you are not sure who your account manager is, please proceed to submit the case to Support team.

      Safeguarding your personal information is taken seriously at ACTIVE. See Your Privacy Rights.