Administrators cannot edit purchases, transfer participants, or cancel registrations on an order while an E-Check payment is pending. Until the check clears, you will not be able to make any edits on this order or cancel this order.
5. Check the payment details
- eChecks take 3-10 business days to process depending on customer's financial institution
- During processing time client can add a discount but cannot Edit Purchases, Transfer or Cancel the registration
- If there is more than one registration on the order and customer makes an eCheck payment towards only one registration, then both registrations cannot be edited until payment has processed
- If your customer uses eCheck for their payment plan it will still take 3-10 business days to process. In result, the payment plan will state past due. However, payment plan is still active and will bill the customer the following month
- Enter participant's name in top right search bar
- Select participant's name in list
- Click the desired order number under Order history tab at the bottom
- Click View transactions under the Payment made by the customer
5. Check the payment details
