Many ACTIVE Network applications utilize Java on certain screens. Because of this, it is advisable to maintain a current version of Java (8 Update 231 or later) to avoid blocked content and error messages. Below are instructions to install the newest version of Java for all browsers on your machine.

Note: Java is used in nearly all browsers and applications - for additional details visit
  1. Open a web browser (Chrome, Firefox, Internet Explorer, etc.)
  2. Visit
  3. Click the Free Java Download button
  4. Click Agree and Start Free Download button
    • Note: If you're prompted for an administrator password or confirmation, enter the password or provide confirmation
  5. On the notification bar, tap or click Run
  6. Tap or click Install
  7. Tap or click Close

If you're having problems installing or using Java, visit and click Help.

If an outdated version of Java is currently installed, the following error message may be encountered (the layout of this error differs slightly depending on browser version).



ATTENTION: Customers using Microsoft Internet Explorer
[Update 2: Mon 08/11/2014] Microsoft announced that the aforementioned release will be delayed until Tue 09/09/2014.
[Update 1: Fri 08/08/2014] On Tue August 12, 2014, Microsoft is releasing an update for Internet Explorer that will block older ActiveX controls including outdated versions of Java. Click here to view additional details in the Microsoft Internet Explorer Blog