Agencies can view and search for customers who have unsubscribed from broadcast emails. The unsubscribed list helps identify who opted out and when. The details below explain what appears in the list and how to remove someone from it.

The Unsubscribed list includes:
  • Email: the email address of the customer who received a broadcast email and then clicked the Unsubscribe link.
  • Date unsubscribed: the date the customer opted out
  • Name: the name of unsubscribed customer
  • Last email: the subject of the email in which the customer clicked the Unsubscribe link.         
Note: Users in this list will not receive broadcast (marketing) emails such as newsletters, but they will still receive order‑related emails such as registration confirmation emails and waitlist invitations. Refer to Email Activity for Unsubscribed Recipients for details.

To remove people from the Unsubscribed list so they can resume receiving broadcast emails, check the box next to their email address and click Delete.