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Additional Purchases Are Not Appearing

Document Details

Article Number 000035094
Article Type Article}
Article Link https://support.activenetwork.com/endurance/articles/en_US/Article/Additional-Purchases-Are-Not-Showing

Content Details

Below is a list of reasons why your additional purchases may not be showing up on the registration form, and how to fix it.

Reason 1: Availability is set to FDR, Registration, Post-registration or On-Site.
When editing your Item question, there is a status column next to the list of item/size options. This should say “Everyone”, if it doesn’t this may be the reason your additional purchases are not showing. To fix this:
  1. Click Advanced settings
  2. Under Availability Check all boxes
  3. Click Apply
  4. Click Ok in “you made changes…” pop up
  5. Check box next to one of the items/sizes listed
  6. Click Edit
  7. Under Availability > check desired boxes
  8. Click Apply
  9. Repeat steps 5-8 for all of your items/sizes
  10. Click Apply
  11. Click Save
Note: If you have multiple Item questions, you will need to check and edit each question.
 
Reason 2: The limits are not set correctly
When editing your item question, you can check your limits by clicking on Advanced settings, there is a limits section in the middle of the screen. If some of the check boxes are not checked:
  1. Make sure categories and price types that have not been checked are supposed to have access to this additional purchase item
  2. If they are supposed to have access, then click check boxes that are missing checks
  3. Click Apply
  4. Click Ok on “you made changes…” pop up
  5. Click Apply
  6. Click Save
Note: If you have multiple Item questions, you will need to check and edit each question.
 
Reason 3: The start and end dates have passed
This typically occurs if an event has been copied from a past event. To fix this:
  1. Click Advanced settings
  2. Scroll to the bottom of the screen, to the Start date and End date fields
    • Note: if the fields are empty, leave them as they are and click Apply.
    • Note: If the fields show past dates proceed to step 3
  3. ​​Change Start date​
    • ​Note: This date must be on or after registration opened
  4. Change End date​
    • Note: This date must be on or before registration closes.
  5. Click Apply
  6. Click Ok on “you made changes…” pop up
  7. Click Apply
  8. Click Save
Note: If you have multiple Item questions, you will need to check and edit each question.