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Unknown Credit Card Charge

Document Details

Article Number 000023725
Article Type Article}
Article Link https://support.activenetwork.com/endurance/articles/en_US/Article/Unknown-Credit-Card-Charge-1390519210256

Content Details

The ACTIVE Network is a software provider that processes activity registrations and online payments for organizations in multiple markets, such as endurance (running, swimming, cycling), team sports (baseball, basketball, football, soccer), camping (reservations), communities (park and recreation centers), business conferences, and school-affiliated groups.

If a participant contacts an organization asking about a transaction showing a merchant descriptor such as ACT* or ACTIVE-Network preceding the organization name prefix, then the participant registered and paid for an activity online or through an organization's point-of-sale (POS) system (such as at the organization office).

For additional details on various ACTIVE Network charges, please refer to the following articles found within the ACTIVE.com Support Help Center .

- $99.95 Charge on Bank Statement
- $49.99 Active Advantage Charge on Bank Statement
- £24.99 Active Advantage Charge on Bank Statement
- ACT Charge on Bank Statement
- ACTIVE Refund
 
To submit a request for Credit Card charge search, please send an email to support team at support@active.com by providing the followings:
  1. Transaction Date
  2. Transaction Amount
  3. Last 4-digits of Credit Card
  4. Credit Card holder's full name
  5. Credit Card Charge Descriptor