[Print]

Members - Make a Payment for Unpaid Order in Member Portal

Document Details

Article Number 000034908
Article Type Article}
Article Link https://support.activenetwork.com/endurance/articles/en_US/Article/Members-Make-a-payment

Content Details

This function allows members to make a payment for the outstanding balance caused by Credit Card expiration or insufficient funds during auto-renewal or membership transfer process. Members with failed payment will have active membership status, but they will receive an email from ACTIVE indicating there is an unpaid order, and when they log in membership portal, they will see a warning message on the top of the page instructing them to pay the balance.

Below are instructions for members to make a payment
  1. Log in Member Portal at https://memberportal.active.com/
  2. Locate membership name labelled as Failed Payment
  3. Click View Order History
  4. Click Pay Now
  5. In Make a payment page, enter payment information and check out