- Go to Home tab
- Select an event
- Go to Tools tab, and click On-Site Configuration
- Click Edit icon
and check the box of ' Allow transfer using On-site' under Transfer
- Click Save
- On the EVENT HOME page, tap the TRANSFER button
- Search the participant by name or tapping the SCAN QR CODE / BIB BUMBER button
- Note: Transfers are not allowed if the order has not been confirmed or if the registration is for a deferred team.
- Select a Transfer to category and tap Done button
a. If the registration price is decreased, for example by $9, select a desired option:
- Keep price difference of $9.00 and optionally select the Do NOT charge Custom Fees on the new registration checkbox.
- Issue refund (up to $9.00 price difference)
- Keep price difference of $9.00 and charge a transfer fee
b. If the registration price is increased, for example by $9, select a desired option:
- Do NOT charge the $9.00 price difference and optionally select the Do NOT charge Custom Fees on the new registration checkbox.
- Charge price difference (enter an amount up to $9.00) and enter an amount in the field below.
- Charge $9 price difference and an additional transfer fee and enter an amount in the field below.
c. If the registration price is the same, select a desired option:
- Continue with no price changes and optionally select the Do NOT charge Custom Fees on the new registration checkbox.
- Charge transfer fee and enter an amount in the field below.
- Click Continue button
- Click CHECK OUT / CONFIRM
- Note: If the participant has already been assigned a BIB number, event directors must select KEEP BIB or CHANGE BIB.