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Email Verification Code Not Received During Login

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Article Number 000174062
Article Type Article}
Article Link https://support.activenetwork.com/endurance/articles/en_US/Article/Email-Verification-Code-Not-Received-During-Login

Content Details

If you are having difficulties receiving your verification code email, please check your email account’s spam or junk email folder. We recommend you mark the email as not junk or not spam to avoid future emails being misplaced. If you do not find it in your Spam or Junk folder, reach out to your IT Admin to confirm emails from ACTIVE are not sent to Quarantine.  You may also resolve your issue by changing your verification method from Email Authentication to Mobile Phone Authentication.

To change your verification method from email to text message, complete the following steps:
  1. Click Here to access Security Settings Page
Sign into Passport
  1. Sign In using your Passport login credentials
Security Settings Page 
  1. On the Security Settings page, under Mobile phone authentication, select Set up verification by mobile phone 
Setting up Your Mobile Phone Number
  1. In Mobile phone number field, select appropriate country code
  2. Enter 10-digit mobile number 
  3. Select Send 
  4. In Verification code field, enter verification code sent to your mobile device.
  5. Select Submit