Duplicate Cases often delay response times when investigating your issue. By communicating through a single case, your correspondence will be sent straight to the Agent handling your case. Duplicate cases will need to be assigned to a new agent, and then that agent will need to locate the original case to update the communication before closing out the Duplicate Case.
In order to prevent Duplicate Cases and ensure quick response times, we recommend the following Communication Methods:
Create a Case by Phone
- Click Contact Us button below to see proper phone number for your location
- Describe your issue in detail to Support Agent
- If issue is not resolved immediately, ask Agent to send you an Email
Create a Case by Email
- Email description of your issue in detail to Support@iPICOSports.com
- Note: You will receive an automated email confirming your email was received
To send further communication to the Agent handling your case, complete the following steps:
- Go to your Inbox
- Locate and open Email received from our Support Team
- Note: If you created a case via phone, you will locate the email sent to you from the agent handling your case. If you created a case via Email, you will locate either the automated email received or the most recent email response from the agent handling your case.
- Select Reply
- Note: Do not change To Address field or Subject line
- Within body of email, enter desired response to your Agent
- Send Email
- Note: You will only need to create a New Email addressed to Support@iPICOSports.com when creating a New Case. Please Do Not CC Support@iPICOSports.com when communicating with your Account Manager or other entities