Answers about

• AR/ Billing Overpayment in AR/Billing Tools
  The Accounts Receivable (A/R) department received an overpayment for an outstanding invoice and needs to reimburse the customer. Below are the steps taken in order to cut the check: 1.) Create a Cas...
• Last Updated: 7/13/2016

• Billing POS Transactions are Not Using The Latest/Newest Billing Profile in AR/Billing Tools
  If a customer's billing profile was changed, when a billing transaction is done through ONEResort - Sales Transaction, it does not pick up the latest/ newest billing profile. However, if the AR charge...
• Last Updated: 7/5/2016

• RTP-Credit Memos and Dependant Accounts in AR/Billing Tools
  Can users apply a credit memo for a dependent account to an invioice assigned to the Master Account? Users cannot apply a credit memo for a dependent to the master account’s invoices. Users will need...
• Last Updated: 6/29/2016

• RTP-Removing Entries from Aging Report after Receiving Cash in AR/Billing Tools
  How do customers remove entries from Aging reports after they have applied payment to an account? 1. This can be done from Manage Cash Receipts in Billing. Create a new Cash Receipt and go into the <...
• Last Updated: 6/29/2016

• RTP- GL Account Posting: Billing Payment Methods vs. Billing Class in Administration; AR/Billing Tools; Customer Manager
  For Billing Customers, the RTP|One system is designed to always post payment to the customer's Billing Class when an invoice is posted, regardless of the Billing Payment Method used. Therefore, if a ...
• Last Updated: 6/29/2016

• AR Cash Receipts - Purpose and Process in AR/Billing Tools
  Cash Receipt Management within AR Tools serves a two-fold purpose: 1. It allows the AR Department to accept payment for invoices without using a Point-of-Sale. 2. It allows those payments or previousl...
• Last Updated: 6/29/2016

• RTP-Billing Customer Total Report is Blank in AR/Billing Tools; Report Navigator
  There are a few different reasons why this report may return with blank results. Please confirm the following steps have been completed: -If there are billing transactions done through the Client, th...
• Last Updated: 6/29/2016

• RTP-User Gest Invalid Arguement Error When Creating a Cash Receipt in AR/Billing Tools
  User is getting "InvalidArgument=Value of '0' is not valid for SelectedIndex' Parameter name: SelectedIndex" in AR Tools/ Cash Receipts. The error happens when they try to create the cash receipt with...
• Last Updated: 6/29/2016

• RTP-Recovering Failed AR Auto Charges in AR/Billing Tools
  At times a customer may fail a AR Auto Charge. This failure may happen for many reasons but most commonly it is because the customer has some wrong with their Credit Card Profile (IE: Expired, No Cred...
• Last Updated: 6/25/2016

• Statistic Reports/ Paid and Unpaid Visit Report in AR/Billing Tools
  If users are pulling back unexpected results when running reports which fall in the folders: Daily Visit, Date Range Revenue, and Date Range Visit (Report Navigator/ Revenue Reports) please see the fo...
• Last Updated: 6/25/2016