Answers about

• Invalid URL: The format of the URL Could Not be Determined: CAS Error in CAS
  If a user is receiving the following error in CAS: Invalid URL: The format of the URL count not be determined the issue is most likely that the Client Code does not have the correct or any URL in the ...
• Last Updated: 6/29/2016

• How to Activate the 1st GL Period in RTP|One in Administration; CAS
  Log into RTP|One Container - Navigate to Central Audit System\Tools located at the top of the screen\Change GL period. Verify the dates that you want the GL period active for, and select OK to activat...
• Last Updated: 6/29/2016

• RTP-CAS Adjustment Report Comments in CAS
  When running the 'CAS Adjustment' report with the 'Show Comments' box checked, where do these comments pull from? These comments pull from the 'Close Details' window that shows when completing a CAS ...
• Last Updated: 6/29/2016

• RTP - Product Display in CAS in CAS
  In order for a product to display in CAS but not at the point of sale, the security level on the product must be set high enough so that only individuals with access to perform CAS transactions are ab...
• Last Updated: 6/29/2016

• RTP-Client Not Available to Select in CAS in CAS
  If a user is trying to do a CAS adjustment and the desired client is not available for the date the adjustment needs to take place, a common cause is the location has not been closed for that date. T...
• Last Updated: 6/25/2016

• RTP-Can you make a Gift Card Adjustment in CAS? in CAS
  CAS is only designed to move money to/from accounts and most are $0.00 transactions (+100 to one payment method and -100 to another) so you can move money in and out of the gift card account but it is...
• Last Updated: 3/30/2016

• RTP-Can Vouchers be Used in CAS in CAS; Voucher Tools
  Can vouchers be used in CAS? At this time, vouchers cannot be created from a voucher producing product or as a payment method within CAS. CAS does not support the voucher forms to fill out details an...
• Last Updated: 3/29/2016

• Payment Methods Missing In CAS in Administration; CAS
  Potential issue: Payment Methods do not display when performing a CAS adjustment. Potential solution: The Payment Method must be associated to the Audit Location of the client for which the CAS adjus...
• Last Updated: 3/29/2016

• Need to Do a CAS Adjustment for a Location that Has No Transactions in CAS
  Users need to do a CAS adjustment for a location that has not done any transactions in the current open period. Since no transactions have been done the location does not show in the list of available...
• Last Updated: 3/29/2016

• CAS Product Security in CAS
  Potential issue: User has security to the Central Audit System (CAS) Function Set that exceeds the security level on a given product, but the user is unable to see the product in CAS. Potential resol...
• Last Updated: 3/29/2016