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RTP | ONE Known Issues
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Finding Client Studio Panel Types
in
Client Studio
;
SQL/Database
To find out what Client Studio Panel Type a particular client is, run the Query: select * from clientstudioclientXML. In the XML text column for the particular client you wish to find the Panel type...
Last Updated: 7/16/2016
Client Studio Payment Method or Button is not Behaving as Expected
in
Client Studio
A user might commonly find that after an update to a newer version that their Payment Client Studio Buttons are not behaving as expected. A common example is if a payment method button has a higher s...
Last Updated: 7/13/2016
RTP - Design Dynamic Button Not Functioning
in
Client Studio
;
Food and Beverage
When in Client Studio, after opening a client, and clicking the Design Dynamic Button, nothing happens. This button should open a form to change all of the modifier buttons for this particular client....
Last Updated: 7/5/2016
RTP-F&B Error: The Client Is Not Configured Correctly
in
Client Studio
;
Food and Beverage
Users are getting "The client is not configured correctly (The Panel '117 -Finalize Order' is missing)! error when they try to tip edit in a TSR client. Possible cause the Finalize Order Panel is mis...
Last Updated: 7/1/2016
RTP-Food Managers are Unable to do Return or Refunds
in
Administration
;
Client Studio
;
Food and Beverage
All food users who need the function sets in the Advanced Use line for their F&B type (TSR, BAR, QSR) need to have the Table Service Function Set checked. This should have the correct security level a...
Last Updated: 6/29/2016
RTP-Client Studio Changes Not Showing
in
Client Studio
One possible reason for not being able to see changes made in Client Studio is that SQL replication is not turned on or is not successfully connecting to the local database(s). Please check to make s...
Last Updated: 6/29/2016
Access Rights Are Not Showing for TSR, BAR, and QSR Function Sets
in
Administration
;
Client Studio
Clients Studio Clients created after the July 2007 Service Pack can be added by using the Client Deployment Wizard in Client Studio. This wizard will add the new client to the GO menu and add it as a ...
Last Updated: 6/29/2016
RTP-Changing Line Item Quantities in Client Studio
in
Client Studio
;
Food and Beverage
Currently, RTP|One allows line item quantities to be changed for General Client Studio clients. This functionality is not currently available for F&B Client Studio Clients. In order to utilize this f...
Last Updated: 6/29/2016
RTP - Cash Drawer Pops on $0 Transactions
in
Client Studio
;
One|Resort - Transaction Processing
RTP|One pops the cash drawer for any payment that has the 'pop cash drawer' rule on it. In Client Studio Clients, RTP|One used to prevent users from doing $0 transactions, so users could not pop the c...
Last Updated: 6/29/2016
RTP-Modifiers do not display under food line item in the content area
in
Client Studio
;
Food and Beverage
When adding a modifier to an item, the modifier item does not display under the food line item. -This can be caused when the Content Area's Action is set to Transaction Listing (List View). -To corre...
Last Updated: 6/25/2016
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