Answers about

• RTPConnect not Logging in Connect
  If RTPConnect is not logging here are a few things to look at: -Look at the Log4Net.config file and make sure it is correct. The best way to do this is to compare the problem file to a working file ...
• Last Updated: 7/5/2016

• RTPConnect Error: Object Reference Not Set to an Instance of an Object in Connect
  Users are getting Object reference not set to an instance of an Object error when trying to send a message to RTP Connect. Possible Cause: This error usually means there is missing information from t...
• Last Updated: 7/5/2016

• RTPConnect Error: Element Has an Invalid Value According to Its Data Type in Connect
  RTP|Connect Error: Element Has an Invalid Value According to Its Data Type Users are getting a “target” element has an invalid value according to its data type message back when processing a message....
• Last Updated: 6/29/2016

• RTPConnect Error 'The AdapterSetting.xml file failed Validation: The 'PaymentMethodCode' element is invalid in RTP | Distribution; Administration; Connect
  If users receive the following error message when attempting to send a message through RTPConnect: The AdapterSettings.xml file failed Validation: The 'PaymentMethodCode' element is invalid - The val...
• Last Updated: 3/29/2016

• RTP - Are optional components supported for Inntopia (connect) in Connect; Interfaces
  At this time we do not support the use of optional components in RTPConnect thus Inntopia.  There is an enhancement to allow this functionality, but it is not currently Product Management's Road Map.
• Last Updated: 3/29/2016

• RTPConnect Error - Root Element is Missing in Connect
  Some users may encounter the following errors in Connect: Sorry, the following issue was encountered. * Root element is missing. * Unable to book reservation in remote system Resolution: Open the...
• Last Updated: 3/12/2016

• RTPConnect Customer Matching Logic in Connect
  When a request is made to RTP Connect to create or modify a customer, the system will check for existing customers based on the following logic and if a match is found we will update the existing reco...
• Last Updated: 3/11/2016

• RTPConnect Error: An unexpected error has occurred while executing RTP.Enterprise.Framework.Promotions.BLL.PromotionsDataRetreiver.RetrieveAndPopulatePromotions. in Connect
  User's receive the following error after updating RTPConnect to 2014.1.1: An unexpected error has occurred while executing RTP.Enterprise.Framework.Promotions.BLL.PromotionsDataRetreiver.RetrieveAndPo...
• Last Updated: 3/11/2016

• RTPConnect Error when processing retrieve transaction message: The element TransactionLineItem has invalid child element DeliveryFeeAmount in Connect
  Customers are unable to process Retrieve Transaction requests in RTP|Connect.  They receive the error message: The element 'TransactionLineItem' has invalid child element 'DeliveryFeeAmount'. List of ...
• Last Updated: 3/11/2016

• RTP - Connect/Inntopia System.OutOfMemoryException in Connect; Itinerary/Yield View
  If a user is trying to book packages in Inntopia, trying to edit can existing order in Inntopia, or send a Connect Message they receive and the message Exception of type 'System.OutOfMemoryException' ...
• Last Updated: 2/16/2016