Answers about

• RTP - Topaz Signature Capture Device is not showing the Clear, Cancel or OK buttons in Hardware
  The Topaz Signature Capture device also requires the following installed on each terminal the device is connected to: 1) The current drivers provided from Topaz. 2) The SigPlus software installed on...
• Last Updated: 7/19/2016

• Error Printing Retail Labels - File or assembly name CrystalDecsions.windows.forms, or one of its dependencies, was not found in Hardware; Retail Manager
  Unable to print sticky labels for retail products: Error- File or assembly name CrystalDecsions.windows.forms, or one of its dependencies, was not found. Uninstall and reinstalling RTP|One should res...
• Last Updated: 7/16/2016

• Image Corrupt Error Message on Symbol Scanners in Hardware
  The error message "Image corrupt" is occurring on several models of the symbol scanners. The reason this error message is occurring is because the “None” is selected for the protocol, instead of “Xon...
• Last Updated: 7/16/2016

• RTP-What is the Max Number of SKU's/Products the Retail Handheld Can Hold in Hardware; Retail Manager
  When performing a retail physical inventory using the wireless handheld application, the max # of SKU's a single handheld can support is approximately 1000 - 1500. If the user tries to scan more than ...
• Last Updated: 7/1/2016

• Epson IV Driver Makes a Double Cut in Hardware
  At this time the Epson IV printer is supported, but the IV driver is not. If a user is finding that they have installed the advanced driver and this issue is occurring the workaround is as follows: -...
• Last Updated: 6/29/2016

• RTP-Performing Clean Boots on the Symbol 9090 in Hardware; Mobile Handheld
  909XCLEANBOOT.ZIP This file is intended for use when a CLEAN BOOT of an MC909X WM 5.0 device is required. Unzip the contents of this device to either the root of an SD Card (and place the SD Card in ...
• Last Updated: 6/29/2016

• Scanner Error: 'Unable to Access Online Mode' - 'Could not Connect...' in Access; Hardware
  If a user is receiving the following error on the handheld there are a few things to check: 'unable to access online mode' - 'could not connect to the RTP|One service' -First try solution #5987. If t...
• Last Updated: 6/29/2016

• RTP-Cleaning Ski Data Printers in Hardware
  When using the cleaning card: You press button 2 and then insert the cleaning card. However, our techs usually either manually clean it or they use the CE Test tool for XP or The Device Maintenance Ap...
• Last Updated: 6/29/2016

• RTP-IP Address for Handheld in Hardware
  The following can be used for: -Original Setup or -The IP address keeps defaulting to the wrong IP even after I change it on the handheld in ResortPOS. There are two stored procedures that control t...
• Last Updated: 6/29/2016

• RTP-Enabling the "Use PIN Pad" link on a payment method in Administration; Hardware
  In order to get the "Use Pin Pad" link on a payment method, you need to add a rule to the payment itself allowing Pin Pad input. To add this, open Administration > Location Administration > Location ...
• Last Updated: 6/29/2016