Answers about

• 2014.2.1 Release Guide in Installation/Update
  http://supportfileshare.active.com/Support/RTP/ReleaseGuides/ReleaseGuide.2014.2.1.pdf
• Last Updated: 7/22/2020

• 2014.2.3 Release Guide in Installation/Update
  Please download the attachment for the 2014.2.3 Release Guide
• Last Updated: 7/22/2020

• The Execute permission was denied on the object 'proc_clientGetProductDisplayCategory', database RTPOneLocal, schema dbo in Installation/Update; SQL/Database
  After taking the 2012.1.1 release if a customer uses local offline they might get this error. To fix this error: -navigate to the local store server the client points to -find the SP -right click and...
• Last Updated: 8/27/2016

• Finding Out What Database Version is Running in Installation/Update; SQL/Database
  This query will tell you what version a database is on. This can be handy, among other things, for knowing if your database version is in line with the rest of the application. This is also a good ite...
• Last Updated: 7/16/2016

• Are Service Packs Cumulative? in Installation/Update
  Are Service Packs Cumulative? Do they include all updates and fixes released prior to the the current version? Yes, service packs are cumulative and include all prior updates and fixes released prior...
• Last Updated: 7/13/2016

• RTP Server Install Error During Report Install in Installation/Update
  The server installer is failing during the Report Install as it tries to deploy the reports. The error message in the event viewer is: Message : System.Web.Services.Protocols.SoapException: Error whi...
• Last Updated: 7/5/2016

• RTP - Defining A Client Code In RTPOne Shortcut in Installation/Update
  Some customer's desire two different client codes accessible from one machine without having to access the appsettings.config to change the client code. This can be done by defining the client code wi...
• Last Updated: 7/5/2016

• RTP - Default Website Not Showing Up on eStore Installer in eStore; Installation/Update
  When running the RTP Online eStore Setup, users may find that the 'Choose Existing Website' drop down menu of the IIS Setup portion of the installer comes up blank. Normally we would expect to see 'De...
• Last Updated: 7/5/2016

• RTP - Do Windows Users Need Full Admin Rights to the RTP Directory? in Administration; Installation/Update
  As long as the RTPLocalDB user is intact (i.e. the 'LocalKey' value in the AppSettings.config is the correct windows password for RTPLocalDB), the Windows user does not need any rights to the RTPOne d...
• Last Updated: 7/5/2016

• RTPOne POS Licensing in Installation/Update
  RTP requires a license for any workstation that is used to process sales transactions, open new orders or fulfill orders. It is not solely based on fulfillment of products or collection of a deposit. ...
• Last Updated: 7/5/2016