Answers about

• Retail Scanner is Not Showing Locations in Dropdown in Mobile Handheld
  When using a handheld scanner to do retail scanning and no locations appear in the dropdown list there are at least two possible causes. -One cause might be that the server name or IP is pointing to ...
• Last Updated: 7/16/2016

• How to Check the .NET Version on Mobile Devices in Mobile Handheld
  On the mobile device (not while in the cradle), navigate to the 'Windows' directory and locate a file called, 'cgautil'. Click on this file once and the mobile device will display the current .NET ver...
• Last Updated: 7/16/2016

• Unable To Upload Retail Physical Batch: 'No Scans Were Found To Retrieve The Last Scan Time From Batch Form' in Retail Manager; Mobile Handheld
  Users are receiving the message 'physicalInventory.exe - Exception No scans were found to retrieve the last scan time from Batch Form' when attempting to upload a Retail Physical Inventory Batch from ...
• Last Updated: 7/13/2016

• Web Access Control Scanning/Validation Configuration for Future Date Tickets in Access; Administration; Mobile Handheld
  If a user finds when they issue a ticket for a date in the future (by changing the product date to a future date) and they then attempt to scan the ticket using Validation or Scan in Web Access Contro...
• Last Updated: 7/5/2016

• RTP - Cannot Login to Handheld in Mobile Handheld
  User is unable to log into handheld device because the Group and Location are missing from the login screen. Potential issue: User is unable to log into handheld device because the Group and Location...
• Last Updated: 6/29/2016

• RTP-Security for Access Control Within Mobile Handheld in Mobile Handheld
  A user's access rights in the Mobile Handheld Application are now controlled using the UserID from RTP|One. The attached document will explain how a user's security in One|Resort will affect their acc...
• Last Updated: 6/29/2016

• RTP-Performing Clean Boots on the Symbol 9090 in Hardware; Mobile Handheld
  909XCLEANBOOT.ZIP This file is intended for use when a CLEAN BOOT of an MC909X WM 5.0 device is required. Unzip the contents of this device to either the root of an SD Card (and place the SD Card in ...
• Last Updated: 6/29/2016

• HHP 9551 Scanners not Scanning Manufacturer Barcode in Retail Manager; Mobile Handheld
  Possible Issue: When conducting a retail physical inventory the HHP scanner will not scan the alt (3rd party) barcode. -HHP scanners full decode on UPC-A and UPC-E barcodes -Modify the scanwedge.ini ...
• Last Updated: 6/25/2016

• RTP-Scanner User Guide -- HHP Dolphin 9500/9550 in Mobile Handheld
  The attached document contains information surrounding the software and set up of the HHP Dolphin.
• Last Updated: 6/25/2016

• RTP-Handhelds Are Struggling to Read 23 Character Access Code in Mobile Handheld
  Users are having issues with Handheld reading the 23 Character Access code. The user has to scan the barcode several times to get the handheld to read it. Possible Cause: The handheld may be using a ...
• Last Updated: 6/25/2016