Answers about

• RTP.Enterprise.Framework.DAL.InventoryPool.GetInventoryPoolLocation Error Selling Inventory Pool Product in One|Resort - Transaction Processing; One|Resort - Order Processing
  Error:    Users receive the "An unexpected error has occurred while executing RTP.Enterprise.Framework.DAL.InventoryPool.GetInventoryPoolLocation." error when they try to purchase an inventory pool p...
• Last Updated: 9/1/2023

• RTP-Error "Index and length must refer to a location within the string" when opening old Orders after enabling Tokenization in One|Resort - Order Processing
  After enabling Tokenization, the RTP system will expect all Credit Card numbers to be a Token value.  If you see this error when trying to open older Orders created before enabling Tokenization, then ...
• Last Updated: 12/15/2016

• Order Search Results in One|Resort - Order Processing
  Searching for orders by Customer within One|Resort may inadvertently result in the search being for a different customer. Steps to recreate: 1. Open One|Resort and Order Processing 2. Select the Sear...
• Last Updated: 7/16/2016

• Error Creating Order: unable to sell this product. Please confirm that there is pricing for this location, and the product is active. in Administration; One|Resort - Order Processing
  When trying to create an order by adding products and taking deposit the message ": Unable to sell this product. Please confirm that there is pricing for this location, and the product is active." is ...
• Last Updated: 7/16/2016

• Order Processing - Changing Order Type After Creating Order in One|Resort - Order Processing
  Customer is reporting that with the recent update to 2008.1.3, they are no longer able to change the "Order Type" field after creating an order within the 'Order Processing' tab. Created an order usi...
• Last Updated: 7/16/2016

• Axess error: Card Mask error - Invalid Ticket layout in One|Resort - Transaction Processing; One|Resort - Order Processing
  Users get Axess error: Card Mask error - Invalid Ticket layout in the Printer Status Form for Axess printing when they try to complete a Axess product transaction. Possible Cause: There are special c...
• Last Updated: 7/13/2016

• One|Resort Tender Retail Giving Error "TCP - Received Exception Encountered" in Credit Processing/Settlement; One|Resort - Transaction Processing; One|Resort - Order Processing; One|Resort - Tools
  - User is reporting that they're receiving the error "TCP-received exception encountered" when attempting to authorize a credit card transaction. - Possible Cause: The Terminal Number, or the Termina...
• Last Updated: 7/13/2016

• RTPOne Container Takes An Extremly Long Time To Open in One|Resort - Transaction Processing; One|Resort - Order Processing; One|Resort - Tools
  Issue: After clicking on the RTPOne icon to open the application, it takes an extremely long time for the application to open to the login screen. Possibly Cause: With the 2008.1 release each client ...
• Last Updated: 7/5/2016

• RTP - Deferred Output on Orders in Administration; One|Resort - Order Processing
  Potential issue: Within ONE|Resort, the user is able to defer output from a Sales Transaction but is unable to defer output for the same product within Order Processing. Resolution: The user does not...
• Last Updated: 7/5/2016

• RTP - Defining the Default From Email Address on Order Confirmations in Administration; One|Resort - Transaction Processing; One|Resort - Order Processing
  How do users define the default "From" e-mail address that confirmations are e-mailed from? This is set in the client configuration settings called ‘Default E-mail From Address’. Also, users will nee...
• Last Updated: 7/5/2016