Answers about

• RTP-CityPass - Media Code Not Active On Supplier Side in RTP | Distribution
  This could be a sign that there is a larger amount of media that were never activated for the supplier. We need to look into this issue to help the supplier determine what files have yet to be process...
• Last Updated: 7/5/2016

• Internal: RTP-Error 'Unable to Create Order! Input String was not in a correct format' When A Distributor Creates an Order in RTP | Distribution
  Distributors receive the message 'Unable to Create Order! Input String was not in a correct format' after attempting to create an order. The issue is that the Distributor Product Description has pare...
• Last Updated: 7/1/2016

• RTP-Controling How Many Days Out A Distribution Services Order Can Be Made by a Distributor Through the Portal in RTP | Distribution
  Distribution Services has the functionality to control how many days out an order can be made by a Distributor through the Portal. This functionality lives on the Ws0034rtpds01.active.tan Server and ...
• Last Updated: 6/29/2016

• CITYPass - Steps to Encrypt Disney Files in RTP | Distribution
  Here are steps on how to encrypt Disney files. This URL also gives some great information: http://www.gnupg.org/gph/en/manual.html Steps: 1. Find the .dat file (on RTPDS002 from the directory C:\Bat...
• Last Updated: 6/29/2016

• Process for Emergency Issues w/ DS in RTP | Distribution
  Basically if our direct users are unable to access production systems (e.g. DS Websites or the Mobile CMS) because they are offline or their guest are being negatively impacted (think customer sat iss...
• Last Updated: 3/29/2016

• COSP Activiations being sent for previous dates in RTP | Distribution
  Issue:  Users are seeing activation being sent through the COSP interface for dates prior to the effective date set on the price. The problem may be that they have not updated the ActiveAfterDate set...
• Last Updated: 3/29/2016

• RTP - DS reports show a different invoice amount than the RTP invoice in RTP | Distribution
  Lets use an example.  The distribution services (DS) supplier- Top of the World Attraction, LLC has a distributor- AAA-Travel.  AAA-Travel submitted an order through DS.  The order had a total of 4 li...
• Last Updated: 3/29/2016

• RTPConnect Error 'The AdapterSetting.xml file failed Validation: The 'PaymentMethodCode' element is invalid in RTP | Distribution; Administration; Connect
  If users receive the following error message when attempting to send a message through RTPConnect: The AdapterSettings.xml file failed Validation: The 'PaymentMethodCode' element is invalid - The val...
• Last Updated: 3/29/2016

• RTP-Insert SQL Statements to Create Distributors from Live into Test in RTP | Distribution
  Below are SQL statements to create distributors that are already in Live in the Test Database. insert into RTPDistributionServicesV2_Test..distributor select * from RTPDistributionServicesV2..distrib...
• Last Updated: 3/29/2016

• Error 'The 'Price' element is invalid...' when Creating an Order with a Product whose Price is over a Thousand Dollars in RTP | Distribution
  When a Distributor creates an order that contains a product whose price over '999.99' they receive the message 'Unable to Create Order! Validation Failed for RTPDS_MessageBody. The 'Price' element is ...
• Last Updated: 3/29/2016