This article is intended to address situations where a customer asks how ACTIVE Network obtained debit card, credit card, or account information.
Customers might be alarmed if they are not familiar with ACTIVE Network services as a third party entity.
To provide excellent customer service in this scenario, please use the following information to inform customers of what ACTIVE Network is and how consumer support representatives can help:
Customers might be alarmed if they are not familiar with ACTIVE Network services as a third party entity.
To provide excellent customer service in this scenario, please use the following information to inform customers of what ACTIVE Network is and how consumer support representatives can help:
- "ACTIVE Network is a third party payment processing and registration handling company
- Transactions from ACTIVE Network on your bank statement are processed by groups, clubs and organizations you are familiar with
- These groups, clubs and organizations include but are not limited to:
- YMCA
- Local Parks and Recreation Centers
- Endurance Organizations
- Camp Organizations
- School Districts
- Religious Institutions"
- "If you are still unsure of who is using ACTIVE Network to process payments on your account, I can locate the transaction details to help with understanding who you may have done business with"
- Note: For additional help searching for a transaction, use this article: Identify a Charge
