Depending on the settings for an event (or the categories and price types within an event), some registrant waivers will be unsigned after the registration process is complete. This is generally caused by the following situations:
  • The participant was registered online by another person over the age of 18 (such as a wife registering her husband)
  • The participant was manually registered by an organizer through ACTIVE Works Endurance (a front desk or offline registration)

Legally, a waiver may only be signed by the participant if he/she is over the age of 18, or by the participant's legal guardian if he/she is under 18. To disable this setting for an event, refer to the instructions mentioned in the Add Event Restrictions. This does not apply to group-registration teams.

Below are instructions for event organizers to send waiver reminders to a specific participant after Log in to ACTIVE Works with Existing ACTIVE Passport Account.

Send Waiver Reminder to One Participant
1. Click event name under Your events on Organization Dashboard (HOME)
2. Click Participants
3. Search for and locate participant, then select participant's name 
4. Click Resend confirmation email under Actions (on right)
5. Within Send confirmation email dialog box that appears, confirm details of message
6. Click Send

Note: Participants can follow steps in Sign Waiver to sign the outstanding waivers. 
Note: Confirmation emails (sent to an individual or a group) each contain a unique link that a registrant can click to electronically sign an unsigned waiver
Note: Once waivers are signed, status changes from Unsigned to Signed