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Log in to ACTIVE Works with Existing ACTIVE Passport Account

Log In to ACTIVE Membership Manager

Log in to ACTIVE Results

Accept or Decline Child Organizations Requests

Unknown Credit Card Charge

Cancel Registration and Issue Refund

Multi-Factor Authentication for OnSite

Received Error Message "The event you have requested is unavailable for registration at this time." When Claiming Transferred Registration

Mass Refunds for Cancelled Event

Obtain Timer Access to ACTIVE Results

Administration

Log an Enhancement Request

Below are instructions to Log an Enhancement Request.

Log in to ACTIVE Works with Existing ACTIVE Passport Account
Under Actions click Log an enhancement request

Note: The option is available for user roles Owner, Accountant, Coordinator, Assistant and Timer; users with Volunteer captain and Volunteer coordinator roles are unable to view the option after login

Fill in all open fields on form
Click Send

User-added image

Note: Enhancement requests are used by our development team as suggestions for product improvements when updating our site.

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