If you are experiencing an issue with your icons not being available on the HOME screen of your database, please follow the steps listed for each browser to clear your cache and cookies to resolve the issue.

Clear cache and cookies in Mozilla Firefox:

Method 1:

1. Open Firefox
2. Select Open menu icon in top right 
3. Select History
4. Click Clear Recent History
5. Select Clear Now
6. Close all instances of Firefox and re-open
   • Note: In general, default settings do not need to be changed

Method 2:

1. Open Firefox
2. Hold down Ctrl, Shift, and Delete keys simultaneously
   • Note: Clear All History pop-up will appear
3. Select Clear Now
4. Close all instances of Firefox and re-open
   • Note: In general, default settings do not need to be changed

Clear cache and cookies in Internet Explorer: 

Method 1:

1. Open Internet Explorer
2. Select Tools icon
3. Click Internet Options
4. Under Browsing history, select Delete...
   • Note: A pop-up will appear with a list of things that can be deleted. In general, the default options do not need to be changed
5. Select Delete
6. Close all windows using Internet Explorer and re-open

Method 2:

1. Open Internet Explorer
2. Hold down Ctrl, Shift, and Delete keys simultaneously
   • Note: Delete Browsing History pop-up will appear
3. Check the boxes labeled Cookies and website data and Temporary Internet files and website files
4. Uncheck all other boxes
5. Click Delete
6. Close all instances of Internet Explorer and re-open