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Troubleshooting imported list when sending mass email

Document Details

Article Number 000024081
Article Type Article}
Article Link https://support.activenetwork.com/camps/articles/en_US/Article/Correcting-Errors-in-a-CSV-File

Content Details

If there are formatting errors in your CSV file, the system will not be able to import some or all of your contact records. Open your CSV file in a spreadsheet program, and check that:
  1. Title of email address column contains "email" (or "e-mail")
  2. Email addresses are properly formatted:
    •  Possible errors in email addresses may include:
      • missing elements
      • extra punctuation 
      • extra spaces 
  3. CSV File Type must be save as "CSV (comma delimited). Please proceed to the article Creating a CSV File for the steps.