- If you have already issued the refund:
- Customer's financial institution will receive the refund and issue the customer a paper check if unable to refund it to the card
- Refund cannot be applied to a different card than the original one used for the transaction
- If customer owes financial institution money, funds may not be reissued and instead go towards customer's debt
- If customer has another account with the financial institution, the new account will be credited.
- Active Network cannot assist once the refund has been processed. The customer must contact their bank.
- If you have not yet issued the refund:
- You cannot issue the refund to another method of payment electronically as the card used cannot be changed
- You may issue the refund via cash or check from your organization instead