ACTIVE charges a registration fee for each registration and a processing fee every time a credit card or eCheck is used for payment. Please note that these fees are non-refundable. For cash or check transactions, there are no processing fees, but registration fees still apply if a registration was made. If you are on a percentage model for registration fees, the percentage will apply to the registration total, regardless of payment type.
You can Specify Who Pays the Registration Fee:
- Absorb fee: Registration fee is deducted from revenue before ACTIVE sends remittance payments. Processing fees are always absorbed by the organization.
- Pass fee on: Registrant pays tuition, any add-ons, and registration fee at time of registration.
If you don't know who your account manager is, feel free to reach out to support at firstname.lastname@example.org.