ACTIVE charges a registration fee for each registration and a payment processing fee for every credit card or eCheck payment. These fees are non‑refundable. Cash or check payments do not incur payment processing fees, but registration fees still apply if a registration is created. If your account uses a percentage‑based registration fee model, the percentage applies to the full registration total regardless of payment type.
You can Specify Who Pays the Registration Fee:
- Absorb fee: Registration fee is deducted from revenue before ACTIVE sends remittance payments.
- Pass fee on: Registrant pays tuition, any add-ons, and registration fee at time of registration.
Note: Fees from internal registrations are absorbed by the organization by default. If registration fees need to be passed on (or split) regardless of registration type, contact your account manager
Note: For details on your account's pricing tiers, contact your account manager. If you don't know who your account manager is, contact support at awcampssupport@activenetwork.com.
