Registration fees are non-refundable. If you have fees for online registrations set up to be Passed on to the participant, when a registration is cancelled the Registration fee will remain as an item line in the order and the amount paid by the customer for the fee will not be refunded.

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Note: For more information on your registration and processing fee rates, please contact your account manager. If you don't know who your account manager is, feel free to reach out to support at or call us at 877.692.0111 option 2 if your organization has phone support.