Camp and Class Manager can now be configured to allow consumers to cancel their tuitions in the SSUI. Agencies can configure cancellation refund policies to automatically apply refund amounts to cancellations based on when the cancellation occurred.
Note: To enable the self-cancellation feature, please contact your account manager. If you don't know who your account manager is, please contact support.

To enable and configure self-cancellation for a specific season, check steps below:

  1. Log in your CCM account
  2. Go to a season and click Setup link on Home tab
  3. Go to settings on the right-side and click Self-cancellation step
  4. Turn on Allow self-cancellation switch
  5. Configure Self-cancel rules and fees

  • Rule type: within 24 or 48 hours of purchase by selecting the Always refund in full if cancelled within [24 / 48] hours after purchase to [Original payment / Credit balance / Both] checkbox, then selecting 24 or 48 hours and refund to consumer’s Credit balance, Original payment method or Both (this rule takes precedence over any subsequent rules)

  • Using fixed dates: 
    1. Select the Using fixed dates option
    2. Click the Create rule button
    3. Select the applicable date range (Registrants can self-cancel  From [ ] to [])
    4. Select to refund to the Original payment method and/or the consumer’s Credit balance.
    5. In the with a cancellation fee of field, entering a cancellation fee that is a either a Flat amount or Percentage of the purchase amount to deduct from the refund amount
Note: To create another cancellation rule for another non-overlapping date range, click the Create rule button.
Note: To delete a cancellation rule, click the corresponding  icon.
Note: If agency users configure conflicting cancellation rules with overlapping date ranges, then an error message is displayed:
User-added image
  • Using dynamic dates:
    1. Select Using dynamic dates option
    2. Click the Create rule button
    3. Enter the number of days before the session start date (Registrants can self-cancel their registrations  Until [ ] day(s) before sessions start date)
    4. Select to refund to the Original payment method and/or the consumer’s Credit balance
    5. In the with a cancellation fee of field, entering a cancellation fee that is a either a Flat amount or Percentage of the purchase amount to deduct from the refund amount
Note: To create another cancellation rule for another number of days prior to the session start date, click the Create rule button.
Note: To delete a cancellation rule, click the corresponding  icon.
  1. Session applicability: choose None or All sessions or Selected sessions
  • If selected sessions is selected, click Edit and select the session/sessions, click Save
  1. Click Save and continue