Set Up Self-cancellations

To enable and configure self-cancellation for a specific season, check steps below:

1. Log in your CCM account
2. Under desired Season, click Setup link
3. Click Self-cancellation under Settings at right side
4. Turn on Allow self-cancellation switch
5. Configure Self-cancel rules and fees

• Rule type: Select the checkbox of Always refund in full if cancelled within [24 / 48] hours after purchase to [Original payment / Credit balance / Both] if a full refund is provided, then select desired hours and refund methods (this rule takes precedence over any subsequent rules)

• Using fixed dates: 

1. 1. Select Using fixed dates option
   2. Click Create rule button
   3. Select the applicable date range (Registrants can self-cancel  From [ ] to [])
   4. Select to refund to the Original payment method and/or the consumer’s Credit balance.
   5. In the with a cancellation fee of field, enter a cancellation fee that is a either a Flat amount or Percentage of the purchase amount to deduct from the refund amount

Note: To delete a cancellation rule, click the corresponding  icon.
Note: If agency users configure conflicting cancellation rules with overlapping date ranges, then an error message is displayed:

• Using dynamic dates:
• 1. Select Using dynamic dates option
  2. Click Create rule button
  3. Enter the number of days before the session start date (Registrants can self-cancel their registrations  Until [ ] day(s) before sessions start date)
  4. Select to refund to the Original payment method and/or the consumer’s Credit balance
  5. In the with a cancellation fee of field, enter a cancellation fee that is a either a Flat amount or Percentage of the purchase amount to deduct from the refund amount

Note: To delete a cancellation rule, click the corresponding  icon.

6. Session applicability: choose None or All sessions or Selected sessions

• If selected sessions is selected, click Edit and select the session/sessions, click Save

7. Click Save and continue