When participants decide to cancel their registrations on their own, they can go to their online accounts to process it. 
  • Note: This option is only available when it is enabled and configured by Agency. 
To cancel a registration, participants can follow steps below:
  1. Log into Online Account Link with online account login email and password
  2. Under Current & Upcoming view, locate registration and click Cancel
  • Note: If the Cancel hyperlink is not clickable, please contact Agency.
  • Note: Orders that are internally registered by organization administrator cannot be self-cancelled via online account.
  1. (Optional) Choose your refund method
  • Note: This option is available if both refunds to the Original payment method and the consumer’s Credit balance are configured by Agency.
  1. Review cancellation and refund details
  • Note: If there is any unpaid Remaining balance for the purchase, then it is deducted from the Refund total and NOT refunded to the participant.
  1. Click Confirm